Refund policy
Refund & Return Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you need to return a product, please review our refund and return policy below.
Refund Policy
Refunds are available under the following conditions:
- Refunds will be issued for fraudulent or unauthorized transactions, including shipping costs.
- All other refund requests will be reviewed on a case-by-case basis at our discretion.
- One refund per product is allowed unless the item is defective.
- Repeated refund requests may be denied.
- Refunds may take up to 10 business days to process, depending on your bank.
- Accurate customer information is required to process any refund.
Return Policy
To initiate a return, please contact our customer support team to receive a Return Merchandise Authorization (RMA) number. Returns must meet the following criteria:
- Returns must be sent within 30 days of delivery.
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
- Unopened Products: Eligible for a full refund or exchange if returned in original condition.
- Opened Products: May be eligible for a refund or exchange within 30 days.
Return Address
All returns should be sent to the following address:
Steamery Goods LLC3500 South DuPont Hwy
Dover, DE 19901
United States
Contact Information
If you have any questions or need assistance with your return, please contact us:
Email: contact@steambeautytools.com
Phone: +1 (941) 3073 675
We appreciate your business and are here to help! If you have any concerns regarding your purchase, please don’t hesitate to reach out.